General
Q: How can I place an order?
A: You can place your order by contacting us via email: info@advancemedicaltech.com or phone: +8801721578492
Q: What is the lead and delivery time once my order is placed?
A: For capital equipment the lead time is approximately 4-6 weeks. For consumable and stock items 1-2 days.
Q: What are your terms of trade?
A: General Terms: Product will only be shipped upon receipt of an official purchase order number.
Returns: A Returned Goods Authorization (RGA) number must be obtained from our Customer Service Department before any products are returned. The RGA number must be clearly marked on all returned products.
Q: Who do I contact for additional product information/pricing
A: If you have any queries, you can contact our Customer Service Department by either email: info@advancemedicaltech.com or phone: +8801721578492, +8801728492444
Q: Is training provided for equipment?
A: Advance Medical Technology sales staff are fully trained in the operation of all products we supply. We offer in service education and have a wide range of training resources available.
Q: Can we trial equipment?
A: Yes, most equipment is available for trial and Advance Medical Technology sales staff can provide educational support during the trial process.
Accounts
Q: How can I pay my account/invoice?
A: We accept only cash and cheque. For more info Contact us.
Q: Do I need an account to make a purchase?
A: No we can process your request as a cash sale, and once funds have been received we can distribute your order.
Service
Q: How do we go about sending our unit for repair/service?
A: You can contact us and then you will be advised which city to send your unit to. Please have ready details of unit model and fault.
Q: What is the expected turnaround time for an annual service?
A: We endeavor to turnaround an annual service within 7 days. Typically we achieve a 3 day turnaround, but appreciate some situations require an urgent service due to the nature of the work site.
Q: What is the expected turnaround time for a repair?
A: This is really parts delay dependent. If parts are on stock we endeavor to turnaround within a day. If the parts is not on stock then the turnaround time may be a number of weeks if it has to arrive from overseas. Our service technician will liaise with you at the time of quotation. Delay may also be caused by an intermittent fault that requires extended testing to diagnose.
Q: How do I check on the status of my repair
A: Please contact
our service administrator who can advise on progress of your repair.
Q: Do you have loan equipment available?
A: We do have loan equipment for selected models. Loan equipment is subject to availability and a charge will be made to cover freight costs. Please contact
our service administrator, with details of your unit make, model, fault and urgency for further details.
